For order status and order related questions, please contact us by e-mail: e-mail: orders@carbuddyusa.com For products information, please contact us at e-mail: info@carbuddyusa.com Payment Policy We accept Visa and MasterCard only. We do not accept C.O.D. or checks. We ship only to the address on the credit card billing. We do not ship to P.O. Boxes. All purchases are subjected to tax, shipping and handling. Shipping, handling and tax are not included in online prices. Any fraudulent activities will be reported to local police and FBI. Shipping Policy All orders are processed as soon as they are received. Depending on the availability of the items ordered, most orders are shipped within two business days. No Saturday or Sunday processing or shipping. If the item is not available or backordered, you will be notified by phone or email. Signature is required of all orders (there must be someone to sign for the package, otherwise you must pick it up from the Postal Office). It is the customer responsibility to examine the shipping damage. If the package looks damage, return to the carrier immediately and do not accept the package. Once the package has picked up, delivery counted successful. We do not responsible for any damage or lost due to the carrier or the customer. We ship only to the address on the credit card billing. Shipping Fee For up to 2 pounds. The shipping fee is $5.95, and $1.50 for each additional pound. Shipped by US Priority Mail within the continental United States only. Shipping fee does not include insurance. Return Policy We will accept returns ONLY for defective merchandise and must be in original package, unopened and unused items in the factory-sealed product box with all the warranty cards, manuals and accessories intact and with an Return Authorization Number from us. We DO NOT accept returns because you are not satisfied with the product, or because it is the wrong size. All lights products, JDM products, electrical products, glass products and air freshener products are sold as-is and are not returnable. All defective merchandise must be returned to us within 5 days of receipt and with our Return Authorization Number, a new product will be shipped to you as soon as we receive and determine that it is a defective item. The buyer is responsible for original shipping charge and his/her own shipping costs on all returned items. Cancellations after order is placed will be charges a 20% of the original purchase price as restocking fee. Orders cannot be cancelled once they have been shipped. Warranty No warranty expressed or implied from us. Any warranties on the product sold hereby are those made by the manufacturer. NOTICE TO CONSUMER: Some products we sell are for off-road vehicles only. Lighting products are for auxiliary lighting only. Make sure of your orders and legality of the product before making any purchases. We reserve the right, without liability or prior notice, to discoutinue, or cease to make available any or all products or to refuse or cancel any order. Carbuddyusa.com is not responsible for any technical or photographic errors. All rights reserved.